The Vendor-Client relationship in real world situations
How many times have you had a client who approved, accepted and used your work, then tried to short you when time came to pay the invoice? I’ve heard too many stories about bad clients and experienced one or two of my own.
Since the global economic meltdown became evident in late 2008 I’ve heard more stories of this and other kinds of unethical behaviour than I ever have. All too often, the cautionary tales come from user experience professionals.
Is there something endemic to UX that makes us more prone than other specialists?
The video is funny because of the truth in its pointed humour: There is no other context or endeavour in which this type of behaviour is acceptable. So why do clients think that it is acceptable in a vendor-client service relationship?